Your Data Matters

At Mac Repair Ltd, we understand that your Mac contains personal, confidential and often irreplaceable information. Protecting your privacy is one of our highest priorities.

When you leave your device with us, we will only access the information necessary to diagnose or repair the fault you’ve asked us to investigate.

Our Commitment

We will:

  • Treat all customer data as strictly confidential.
  • Never access personal files unless it is essential for diagnosing a reported issue.
  • Never copy, share or disclose your data to any third party.
  • Store customer information securely.
  • Only retain personal information for as long as necessary to provide our services and meet legal obligations.

Your Responsibility

Whilst we take every precaution, we strongly recommend that customers back up all important data before any repair is carried out.

Hardware failures can occur without warning, and although we take great care, Mac Repair Ltd cannot guarantee the preservation of data during repairs.

GDPR Compliance

Mac Repair Leeds Ltd complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you wish to request, amend or delete any personal information we hold about you, please contact us and we will respond promptly.

Customer Privacy Policy

Privacy Policy

Mac Repair Leeds Ltd is committed to protecting your privacy.

Information We Collect

We may collect:

  • Name
  • Telephone number
  • Email address
  • Device details
  • Repair history
  • Billing information

How We Use Your Information

We use your information solely to:

  • Contact you regarding your repair.
  • Provide quotations.
  • Process payments.
  • Maintain repair records.
  • Improve our customer service.

Information Sharing

We never sell, rent or share customer information with third parties for marketing purposes.

Information is only disclosed where required by law.

Security

Customer information is stored securely using appropriate technical and organisational safeguards.

Your Rights

Under UK GDPR you have the right to:

  • Request a copy of your data.
  • Correct inaccurate information.
  • Request deletion where appropriate.
  • Object to certain processing.
  • Lodge a complaint with the Information Commissioner’s Office (ICO).

For privacy enquiries, please contact us directly.

Customer Service Promise

Our Customer Service Promise

At Mac Repair Leeds Ltd, we believe excellent customer service is just as important as excellent repairs.

Honest Advice

We’ll always explain:

  • What the fault is.
  • What your repair options are.
  • Whether repairing your device is worthwhile.
  • Any costs before work begins.

We will never recommend unnecessary repairs.

No Technical Jargon

We explain repairs in plain English, so you understand exactly what’s happening with your Mac.

Quality Repairs

We use quality replacement parts and carry out repairs with care and attention to detail.

Keeping You Updated

We’ll keep you informed throughout your repair and contact you as soon as your device is ready.

Respect For Your Data

We understand your Mac contains important personal information.

Your privacy will always be respected.

Fair Pricing

We believe in transparent pricing with no hidden surprises.

Aftercare

If you have any questions after collecting your Mac, we’re always happy to help.

Our aim is simple:

To provide honest, reliable Mac repairs backed by friendly, professional customer service.